I was charged after canceling my subscription.

If you were charged after canceling your subscription, it could be due to a variety of reasons.

We understand that this is a frustrating situation, and we apologize for any inconvenience. Our customer support team is here to help and will work with you to resolve the issue as quickly as possible.

Here's what to do in this situation:

  • Check your subscription status

First, log in to your account on our platform and check your subscription status to make sure it was canceled. If your subscription is still active, please follow the steps to cancel your subscription as outlined in our Help Center article here.

  • Contact customer support

If your subscription status shows that it was canceled, please contact our customer support team for assistance. Be sure to have your account information and the date of the charge handy, so our team can assist you promptly.

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